Customer Success Manager - Pharmaceutical & Biotechology Consulting - Paris, France

Description

We are looking for a Customer Success Manager in France to join our team. This person will be responsible for managing customer relationship for Zifo’s strategic customers and for acquiring new customers in France. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the customer portfolio and ensure successful partnership with customers.

Responsibilities

• Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products.
• Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
• Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values
• Support business development activities in France
• Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution
• Perform active Account Mining by expanding relationships beyond the current set of customer contacts/business groups and work with the Client Partner on the business plan for success
• Be the Zifo champion for Requests for Proposals (RFPs) from Customers; Work closely with Client Partners and/or own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
• Identify and propose Value Adds, means to realize and ROI for the customer
• Be accountable for the successful business outcomes as part of the relationship between Zifo and client organization
• Establish and nurture relationships with clients, convert them to Zifo champions and build rapport with multiple stakeholders within our customer portfolio
• Ensure Zifo’s ongoing business with customers are renewed as appropriate
• Be accountable for steering committee meetings and presentations with customer leadership
• Provide insights into industry trends and share consultative inputs with customers
• Proactively suggest best practices internally in Zifo and with customer interactions in the spirit of ongoing improvements and excellence

Requirements

• 3+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 2+ years of consulting experience in Life Sciences
• Background in Chemistry or Biology
• Strong project management abilities, written and verbal communication skills, and presentation capabilities
• Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily
• High attention to detail organization skills and a team player
• Must be willing to juggle many things at once and prioritize effectively.
• Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate
• Based in France (home office)

About Zifo:

Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 9 of the Top 10 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.
 

If you are attracted by the idea of joining a team where the employee is integral to the success of the company, where trust, empowerment and self-development are more than just words…. then Zifo could be the Company for you.  Here at Zifo, these values are the backbone of our culture.

We offer an attractive salary in addition to a competitive benefits package and look forward to receiving your application. Send your resume to eu.careers@zifornd.com and visit our website at www.zifornd.com